Return Policy

Return Policy

At Orientiny, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns
You may return items within [X] days of receiving your order, provided they are unused, in their original packaging, and in the same condition as when you received them. Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items
Some items cannot be returned for hygiene or safety reasons, such as:

• Perishable goods

• Personal care items

• Customized or personalized products

• Clearance or final sale items

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [X] business days. Please note that shipping costs are non-refundable.

4. Exchanges
We replace items if they are defective or damaged. If you need an exchange for the same item, please contact our customer service team.

5. How to Start a Return
To initiate a return, please contact us at:
Email: business@pearlints.com
Our team will provide you with return instructions and a return shipping address.

6. Shipping Costs
You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item sent, defective product).

Thank you for shopping with Orientiny. We appreciate your trust and aim to make every purchase a positive experience.